Refund policy

At Starry Sage Flower Farm, we value transparency and fairness. Please review our refund and cancellation policy carefully before placing an order.

Limited Availability & Nature of Farming

Starry Sage Flower Farm is a small, seasonal farm with limited availability. Our products are grown outdoors and are subject to natural conditions.

In rare cases, inclement weather, pest pressure, disease, or other circumstances beyond our control may damage or reduce our crops. If this occurs and we are unable to fulfill your order as promised:

  • We will make every reasonable effort to communicate promptly with you, and

  • We will work with you to provide one of the following, at our discretion:

    • A comparable substitution,

    • A credit toward a future purchase, or

    • A prorated or full refund for the affected portion of your order.

    • In some instances, we may substitute products with similar items from other local farms (with similar values) if the product cannot be directly sourced from our farm.

No Cart Holds

 Your order is only confirmed once you checkout and receive an order confirmation number and email. We do not accommodate cart holds.

Bouquet & Flower Subscriptions

  • All bouquet and flower subscription sales are final. Once an order is placed, subscriptions cannot be cancelled.

  • Transfers are allowed. If you are unable to receive your subscription, you may transfer it to another recipient. Please notify us in writing with the new recipient’s details at least 15 days before the first pickup or delivery.

  • Missed pickups or deliveries due to customer unavailability are non-refundable.

Dahlia Tubers

Tuber Guarantee: We guarantee your dahlia tubers will be true to ID and arrive in the mail with at least one eye and a healthy tuber body. 

Cancellations: All sales are final. Please review your order carefully before completing your purchase.

Refund Policies: Please inspect your tubers upon arrival and contact us at info@starrysage within 3 days of your order arriving if you have any concerns about your tubers. Please include photos of the problems that you see, so we can best help you diagnose and resolve any issues. Once the 3 days have passed, you accept full responsibility for your tubers.

Virus Prevention: Our tubers and fields are inspected and approved by the Colorado Department of Agriculture. We dispose of any plants showing visible signs of illness during the growing season, sanitize cutting tools between plants and tuber clumps and use several organic methods to keep pests controlled. As with any living plant, dahlias can occasionally fall ill, and no grower can guarantee complete protection against virus and infection. Your purchase reflects an understanding of this reality.

Tuber Shipping: All orders are shipped using USPS. Unfortunately, we can only ship within the continental USA. Tubers will ship in April once temperatures no longer drop below freezing in your region. We do not offer early shipping. You will receive a notification once your order has been pulled and packaged. 

Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

NO CART HOLDS: Your order is only confirmed once you checkout and receive an order confirmation number and email. We do not accommodate cart holds.

Substitutions: We do not offer substitutions due to stock loss. If something unexpected happens with storage between your order and shipping, we will refund you the price of the tuber(s).

Replacements: Due to logistics, we do not offer replacement tubers. If a refund is warranted, we will refund the full purchase price.

Cancellations: All sales are final. Please review your order carefully before completing your purchase.

Shipping and Delays: Once items leave our farm, we have no control on how long the shipping service might take or if they lose a package once it leaves our care. In the case of a lost package, please reach out to USPS for help. 

Inappropriate Conduct: As a farm, we take our customer service very seriously.  We strive to treat every customer with respect and kindness and request that this is returned. If an email request or dm from a customer contains threats, verbal abuse, or demeaning language we reserve the right to refuse service in the future. Handle your customer service issues privately and be polite. Posting damaging and disparaging remarks on social media will result in refusal of service in the future. 

How Refunds Are Issued

  • Approved refunds will be issued to the original form of payment.

  • Please allow [5–10] business days for refunds to process, depending on your payment provider.